RETURNS & REFUNDS
All products sold by The Blue Rooster Company are returnable if in new condition. We do not accept returns of items that have been fired or damaged due to misuse. You must contact us within 10 days of delivery to receive authorization. Email us or call Customer Service at 1-800-303-4312 for proper return instructions and a Return Authorization number. We reserve the right to refuse items that are sent back without a Return Authorization number on them.
All outdoor fireplace returns must be shipped by FedEx Ground and be insured for the amount of purchase. Do not ship by UPS, USPS, DHL, or any other shipping service. Covers and small items can be shipped by your preferred method. Outdoor fireplace returns shipped by any company except FedEx Ground may be refused and returned at the customer’s expense.
Refunds will be credited to the account used for purchase if the following conditions are met:
1. New - Package Unopened, Unused. Full refund less 10% re-stocking fee (excluding Amazon returns).
2. Like New - Package Opened. Item is undamaged, clean and resalable - 10% re-stocking fee (excluding Amazon returns).
3. Any unapproved returns will incur both original shipping cost along with a 20% re-stocking fee (excluding Amazon returns).
Items with “Free Shipping or Shipping Included” in purchase price may have actual shipping charges deducted from refund. Please allow 10 business days to process returns and credit accounts. A copy of the credit transaction is sent via email. Return Authorization codes expire 30 days after they are issued, so please send your return immediately to the address provided after arrangements have been made with a Customer Service Representative.
Customer Service Representatives are available Monday-Friday 9 am - 4 pm at 1-800-303-4312 for questions regarding your return.
LIABILITY & WARRANTY
We are not liable for any claims in excess of the sale value of the item purchased, including any liability for products not being available for use. We will not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damage, even if advised of the possibility of such damages, or for any claim by purchaser or third party except as expressly provided herein.
Our sole liability for any claims, whether based in contract or tort, at law or in equity, for any loss or damages arising, resulting from, or connected with the products, and this agreement, shall be limited to the lesser of the actual amount of such lesser damages or the purchase price paid by customer or the products that are the subject of the claim. In plain English, we will never have to refund more than what you have paid for the item.
Your chiminea is covered for manufacturer’s defects for 1 year after purchase. If there is any problem with your chiminea please contact us directly at 1-800-303-4312. We reserve the right to replace the defective part or entire item at our discretion. Typical processing will include photos of the problem so we may assess the situation and ship replacements if necessary. Photos should be emailed to firstname.lastname@example.org along with your order number and contact information. We will then contact you with further instructions.
**We do not warranty against rusting of any steel or iron parts of your chiminea.
**We do not warranty the painted finish or any color change resulting from the use of your outdoor fireplace.