Damage in Shipping
Online Return Information
Product Warranty and Liability Information
All products shown on this website include Free Shipping to the lower 48 states. Hawaii, Alaska and Canadian shipping will incur additional charges. Please email us for a quote for shipping outside the lower 48 states. Include your full address and the items you will be ordering. Most shipping requests will be answered within 24 hours.
This map is provided by FedEx Ground and shows the approximate ship
time for your order. Most shipments leave our warehouse within 24 hours or 1 business day
and 90 percent of orders received before 1pm leave the same day. Day of pickup
is not included in the map times and although there are a few
exceptions, FedEx normally delivers within the indicated delivery time.
If you need delivery by a certain date please order in advance.
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Cast Aluminum and Cast Iron Chimineas are shipped FedEx Ground. Cast Iron occasionally requires repackaging due to weight restrictions may incur additional charges. Please refer to your order item to see if there is any additional shipping. If at anytime you have questions about our shipping and return policy you can reach us at 1-800-303-4312.
FedEx Ground Expedited Shipping please contact us before 11am to get the shipment out as soon as possible. Costs range from $120 - $800 depending on time frame and location. As an alternative, drop us an email and we will send you a printable file for a gift card.
We ship outside the United States to Canada. Please e-mail us for a quote. To ensure accuracy, please tell us which items you anticipate ordering and include your full mailing address. The shipping charges incurred on Canadian orders do not include custom fees or import duties. The Blue Rooster Company can estimate the amount with your quote.
When receiving goods from The Blue Rooster Company in Canada, you are considered the importer and must comply with all laws and regulations applicable with your country. All customs and/or duty charges are the responsibility of the recipient.
Damage in Shipping
Each order is packaged to exceed delivery company guidelines for shipping. Even with the best packaging methods in place, there is always the chance of mishandling during transit. If your item is received damaged, we have 5 days to put in claim. A photo of the damaged item and packaging will help expedite a claim.
If your order is damaged during shipping, please contact us to evaluate damages before returning via shipper. FedEx Home or Business Delivery damaged shipments must be reported to us within five days of receipt. Once reported, please retain the shipment and packing materials for five business days, as required. We will file a claim, please email us for assistance. The Blue Rooster Company reserves the right to replace item or damaged parts without full return.
Online Return Policy
If you find any item to be defective, please contact us within 10 days of delivery to approve your return and we will make the proper arrangements. It is up to our discretion to replace defective part or parts or accept a full return. Shipping and replacement of defective items will be paid by company with prior approval. Defective items returned without approval will be considered a refund return and actual shipping charges will be the responsibility of the customer. Any items, including items sold with free shipping, returned or cancelled after shipping will incur all actual shipping charges without prior return approval.
Any outdoor fireplace returns must be shipped by FedEx Ground and be insured for the amount of purchase. Do not ship by UPS, USPS, DHL or any other shipping service. Covers and small items can be shipped by your preferred method. Outdoor Fireplace returns shipped by any company except FedEx Ground will be returned at customers expense.
If you would like to return an item for a refund, contact us first for return approval, items must be returned within 10 days of receipt in
their original condition and packaging. A credit will be issued upon return for unopened, undamaged items. FedEx return charges are
not refundable. Returns may take 10-14 days for processing. We cannot accept returns of items that have been fired, misused, or damaged due to neglect. 10 days after delivery all sales are considered final.
Refunds will be credited to the account used for purchase if the following conditions are met.
(1) New, Unopened and Unused Full refund less 10% re-stocking fee.
(2) Like new and package is opened, item is not damaged, clean and can be resold 10% restocking fee.
Any unapproved returns will incur both original shipping cost along with a 20% restocking fee.
Any order may be cancelled before shipping. If an order has already been shipped, shipping and return charges are non-refundable.
All returns must include: (1) The original packing list or order or copy of same. (2) A written explanation stating the reason for the return. (3) Your desired action, credit account, exchange for a different product of equal value, etc. (4) A daytime phone number or e-mail address where you can be contacted.
When returning an item be sure to package it carefully. Newspaper and shipping peanuts will not support the weight of a chiminea. Any damages occured in shipping because of negligent packaging will be the responsibility of the customer. If you have any questions contact us before re-packing an item for return.
To expedite your return please write clearly.
Product Warranty and Liability Information
Warranty is applied for one year after purchase for defects in workmanship. This does not apply to rusting, paint loss, or damage due to use or misuse or any factor beyond our control. All warranty claims must include clear photos and a description of the defect of workmanship claim. We reserve the right to replace all or part of the item if deemed covered by warranty by our company. We are not liable for any claims in excess of the sale value of the item purchased. Including any liability for products not being available for use. We will not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damage, even if advised of the possibility of such damages, or for any claim by a third party except as expressly provided herein. Our sole liability for any claims, whether based in contract or tort, at law or in equity, for any loss or damages arising, resulting from, or connected with the products, and this agreement shall be limited to the lessor of the actual amount of such lessor damages or the purchase price paid by the customer for the products that are the subject of the claim.
In plain English, we will never have to refund more then what you have paid for the item.
Here at The Blue Rooster Company we strive to provide great service and a good buying and delivery experience. As long as a few guidelines are followed your online shopping with us will be a pleasant one. If there are any questions or concerns about company policy, please contact us by clicking the Contact Us button or call 1-800-303-4312. We look forward to hearing from you.